Refund policy

Defective Product

Is your product defective or not working as intended? You will receive a replacement at no additional cost. Please contact us at support@olivea-washington.com and include your order number and a brief description of the issue.

Returns

Return Period

You can request a return for your order within 14 days of receiving it. After submitting your return request, you have an additional 14 days to send the product back.

Return Conditions

The product must be returned unused, undamaged, and, if possible, in its original packaging. Products that have been used or are no longer in their original condition may be refused.

Return Shipping Costs

Return shipping costs are the customer's responsibility. Return shipping costs will not be reimbursed, except when the return is due to an error on our part, such as an incorrectly delivered or defective product.

Shipping Status of Our Products

Our products are shipped with all applicable duties and customs clearance fees paid in advance. You will not be charged any additional customs or import fees upon delivery.

For returns, we will also not charge any customs or clearance fees. However, the cost of shipping the return remains the customer's responsibility.

Refund

Once we have received the returned product in good condition, the purchase amount will be refunded within 14 days using the same payment method used to place the order.

Exceptions

Hygiene products, custom-made products, and items that cannot be returned for health reasons are excluded from returns. Where applicable, this will be clearly stated on the product page.

Sending a Return

Carefully package the product, preferably in its original packaging, and include the return form.
Place the return label clearly and visibly on the package.
Take the package to a post office or parcel drop-off location.
Returns must always be shipped with a tracking number. The customer is responsible for the shipment.
Once the package has been received at our warehouse, we will arrange the exchange or refund.