Shipping policy

We do our best to process and ship your order as quickly and carefully as possible.

Processing Time

Due to the high volume of orders from our current promotion, order processing may temporarily take slightly longer than usual. Once your order has been processed and shipped, you will receive a shipping confirmation by email.

Shipping Methods

We work with reliable shipping partners to ensure that your order is delivered safely and securely.

Delivery Time

Delivery times depend on the selected shipping method and destination. Please note that delivery times are estimates and may vary due to external circumstances, such as carrier delays or high shipping volumes.

Shipping Costs

Shipping costs will be clearly displayed during checkout before you place your order.

Tracking

If available, you will receive a tracking number that allows you to track your order.

Incorrect Address Provided

It is the customer's responsibility to provide a correct delivery address. We are not responsible for delays or loss resulting from incorrectly provided address information.

Package Not Received

Please contact us at support@olivea-washington.com if you have not received your order within the expected delivery time. We will be happy to look into this for you.